Terms of Service
§ 1 Scope
These Terms of Service ("Terms") govern the contractual relationship between the provider
P² Ventures UG (haftungsbeschränkt), Krokusstr. 33, 73663 Berglen
– hereinafter "Provider" –
and business customers using the EU Revoke Button service (hereinafter "Service") – hereinafter "Customer". Conflicting or supplementary terms of the Customer shall not become part of the contract unless their applicability is expressly agreed to in writing.
§ 2 Subject matter
The Provider makes a web-based Software-as-a-Service solution available to the Customer, enabling the Customer to fulfil their statutory obligations under § 356a (1) of the German Civil Code (implementing Article 11 of EU Directive 2011/83/EU). The solution comprises:
- A publicly accessible withdrawal web page under a shop-specific URL
- The automatic dispatch of a receipt confirmation by email to the consumer
- A merchant dashboard for viewing, processing and exporting incoming withdrawals
The Provider does not assess whether a right of withdrawal exists in any specific case or whether a withdrawal declaration is legally effective. The legal assessment is the sole responsibility of the Customer.
§ 3 Contract formation and registration
The contract is formed upon the Customer's registration and the creation of a shop. The Customer warrants that the data provided upon registration is true and complete.
§ 4 Scope of service and availability
The Provider makes the Service available with a target availability of 99.5% on an annual average. The following are excluded:
- scheduled maintenance, announced in advance
- disruptions outside the Provider's sphere of influence (e.g. failures of hosting providers or DNS services)
- force majeure
§ 5 Customer obligations
The Customer undertakes to:
- not use the Service abusively, in particular not to submit spam, bulk or test withdrawals,
- treat dashboard access credentials confidentially,
- regularly review and process the withdrawals available in the dashboard within applicable deadlines,
- keep the withdrawal URL placed in the shop's footer correct and permanently reachable,
- conclude the Data Processing Agreement in addition to this contract.
§ 6 Remuneration
The Service is offered in a free tier as well as in paid tiers. The respective scope of services and prices are available in the dashboard and on the website. Prices are stated, unless otherwise indicated, plus statutory VAT.
§ 7 Term and termination
The contract is concluded for an indefinite period and may be terminated by either party at any time without observing a notice period. Termination is effected by deleting the account in the dashboard or by informal notice in text form to kontakt@revoke-button.com.
In the case of a paid tier, the Customer may terminate at the end of the respective billing period. Fees already paid will not be refunded on a pro-rata basis.
The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular in the case of repeated violation of § 5 or of unsettled payment claims.
§ 8 Data export and data deletion upon contract end
At any time, the Customer can export all withdrawal data as a CSV file via the dashboard. After contract termination, all data assigned to the account will be deleted or anonymised within 30 days, unless statutory retention obligations preclude this.
§ 9 Liability
The Provider has unlimited liability for intent and gross negligence as well as for damages arising from injury to life, body or health. In case of slight negligence in breach of essential contractual obligations ("cardinal obligations"), liability is limited to typical, foreseeable damages. Liability for slightly negligent breach of non-essential contractual obligations is excluded.
The Provider is not liable for damages incurred by the Customer because a withdrawal declaration is not received by the Customer in time, or because the receipt confirmation is not delivered to the consumer or is delivered late, insofar as the Provider has properly initiated dispatch. Responsibility for the legal assessment and timely processing rests with the Customer.
§ 10 Data protection
The Provider processes personal data of consumers exclusively on behalf of the Customer under the Data Processing Agreement pursuant to Art. 28 GDPR, which is deemed agreed upon contract conclusion.
Our Privacy Policy applies to the processing of the Customer's account data.
§ 11 Changes to these Terms
The Provider is entitled to amend these Terms with reasonable advance notice insofar as this is necessary to adapt to changed legal situation, supreme court rulings or changed market conditions, and is reasonable for the Customer. The Customer will be informed of changes by email at least six weeks before they take effect. If the Customer does not object within four weeks of receipt of the change notification, the changes shall be deemed accepted. The right of objection and its consequences will be pointed out separately in the notification.
§ 12 Final provisions
German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for merchants is the Provider's registered office. Should individual provisions of these Terms be or become invalid, this shall not affect the validity of the remaining provisions.
Version: 11 May 2026